36. The writer introduces the subject in the first paragraph ____.

Conversation 28.

34. Even though the customer was very rude, the shop assistant ____ calm and polite.

47.Prioritise your emails according to the sender, subject and ___47____.

( )54. Training programs provided by companies are only recognized within the industry.

50.If an email needs only a short answer, you should   50    . 

Section C Directions: In this section you will hear a recorded short passage. After the passage, there are five statements. The passage will be spoken three times. You are required to decide whether the sentences are True or False. Mark A ( for TRUE ) if the statement agrees with the information given in the passage; mark B ( for FALSE ) if the statement contradicts the information given in the passage. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center. Now the passage will begin.( )11. Plenty of young people like making friends on the Internet.

22. _____, there were still some tickets available for the concert.

Section BDirections: This section is to test your ability to understand short conversations. There are 2 recorded conversations in it. After each conversation, there are some recorded questions. Both the conversations and questions will be spoken two times. When you hear a question, you should decide on the correct answer from the 4 choices marked A, B, C and D given in your test paper. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center.Conversation 16. 

( )52. Learners can get credits by attending short courses.

17. ____ his amazement, he has got the second prize in the speech contest.

24. Although I spoke to her about the matter several times, she took little ____ of what I said.